Measuring Business Excellence • This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment.
Strategies and Techniques to Enhance Performance • Offers performers, teachers, and researchers, new perspectives and practical guidance for enhancing performance and managing the stress that typically accompanies performance situations.
Excellent: A Guide For The Implementation Of The Efqm-Excellence Model • 0. Context 1. Leadership 2. Policy and strategy 3. People 4. Partnership and resources 5. Processes 6. Customer results 7. People results 8. Society results 9. Key performance results 10. From diagnosis to remedy
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